Civil Rights Program at L&I (2024)

Promoting Access, Equity, and Respect for All L&I Customers

Civil Rights Program information in other languages

The Civil Rights Program strives to ensure L&I complies with federal and state laws and regulations related to civil rights and discrimination against national origin, race, color, language, sex, gender, religion, age, disability, and other protected classes.

Through impartial investigation, intervention, and education, we promote the highest standard of equity and integrity in the services offered by L&I and its paid providers.

L&I is not associated with the Immigration and Naturalization Service; we do not accept language access services, even at no cost, from federal immigration enforcement authorities. We will not report any customer's immigration related information to the federal government or to a local police authority; it is our intent to ensure all of our customers are provided access to all our programs and services.

File a civil rights discrimination complaint

If you believe an L&I employee or L&I-paid provider (doctor, vocational counselor, or interpreter, for example) has discriminated against you, file a civil rights discrimination complaint in one of the following ways:

  • Fill out a Civil Rights Discrimination Complaint Form (F270-001-000) and mail it to the address listed at the top of the form or email it to CivilRights@Lni.wa.gov.
  • Call us at 1-855-682-0778 or email us at CivilRights@Lni.wa.gov.
  • Visit your nearest .

We accept third party complaints and referrals.

Questions About the Civil Rights Program and Discrimination Complaints

    Who can file a civil rights discrimination complaint?

    We accept complaints filed by anybody who does business or receives services from L&I, for example:

    • Apprentices
    • Contractors
    • Employees
    • Employers
    • Homeowners
    • Injured workers
    • Tradespeople

    We also accept third party complaints and referrals.

    When should I consider filing a civil rights discrimination complaint?

    You should consider filing a complaint if:

    • You have requested — but believe you did notreceive — services in your preferred language (including sign language services) from any L&I employee or L&I-paid provider,

      and/or

    • You believe that an L&I employee or L&I-paid provider excluded you, denied access, or treated you differently because of your national origin,race,color,language,sex,gender,religion,age,disability, or other protected class.
    Against whom can I file a civil rights discrimination complaint?

    Discrimination complaints can be filed against L&I employees and L&I-paid providers (for example, medical providers, interpreters, vocational specialists).

    Which types of civil rights discrimination complaints are accepted by L&I?

    Complaints of discrimination and/or denial of meaningful access based on:

    • Age
    • Color
    • Disability
    • Gender
    • Language
    • National origin
    • Race
    • Religion
    • Sex
    • Other protected classes
    Which types of civil rights discrimination complaints are not accepted by L&I?

    Discrimination complaints filed against employers.

    Please contact the Human Rights Commission to file a discrimination complaint against your employer.

    What is the statute of limitations to file a civil rights discrimination complaint?

    You have up to 180 days from the date services were denied and/or discrimination occurred to file a complaint.

    If we do not have authority to investigate your complaint, we may refer you to the appropriate agency.

    What happens during a civil rights discrimination complaint investigation? How long does it take?

    We understand that it takes a lot of courage to file a complaint. The Civil Rights Program is independent to other programs at L&I and conducts thorough and impartial investigations.

    The investigator assigned to you will ask to meet with you in person or over the phone to gather information on the occurred events.

    Investigations typically take up to 90 days to finish, but some cases may take longer to resolve.

    Am I required to fill out a form if I want to file a civil rights discrimination complaint?

    No, the form is optional. A discrimination complaint can be filed directly with the Civil Rights Program by phone, email, or in person.

    Are there other options for filing a civil rights discrimination complaint?

    Yes, you can also file a discrimination complaint with:

    You can file a discrimination complaint with these groups before, during, or after L&I's investigation.

    With whom can I file a civil rights discrimination complaint against my employer or other group unrelated to L&I?

    You can file a discrimination complaint against your employer or other group with:

    How does L&I comply with the Keep Washington Working Act requirements?

    L&I does not contract with nor accept language access services, even at no cost, from any federal immigration-enforcement authority.

    Federal immigration-enforcement authority means any officer, employee, or person otherwise paid by or acting as an agent of the U.S. Department of Homeland Security, including but not limited to its sub-agencies (for example, Immigration & Customs Enforcement and Customs & Border Protection) and any present or future divisions charged with immigration enforcement.

    Where can I find more information about the Civil Rights Program at L&I?

    Review our informational brochure (F270-006-000).

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Civil Rights Program at L&I (2024)
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